Director de Operaciones altamente competente y con amplia experiencia en la gestión estratégica y operativa de empresas. Experto en optimizar la eficiencia de los procesos, mejorar la calidad de los productos y servicios, y liderar equipos multifuncionales para alcanzar los objetivos empresariales. Poseo una sólida trayectoria en la implementación de estrategias de mejora continua y en la maximización de la rentabilidad de las operaciones. Capacidad demostrada para tomar decisiones informadas y lograr resultados positivos en entornos empresariales complejos y en constante cambio.
Trayectoria y galardones
Conoce más a Jesús Carmona Jiménez a través de esta entrevista
Experiencia profesional
Expert Hospitality Consultant & Advisor. With years of experience and a proven track record, I provide strategic guidance to hotels, restaurants, golf resorts, and businesses, helping them navigate the complexities of the industry and drive success.
My Expertise:
– Industry Insights: In-depth knowledge of hotel, restaurant, and golf resort operations, including front-of-house, back-of-house, and management.
– Strategic Advice: Tailored guidance to help businesses achieve their goals, improve operations, and increase profitability.
– Strong Network: Extensive relationships with industry leaders, entrepreneurs, politicians, businessmen, and key stakeholders at all levels, allowing me to leverage connections to benefit my clients.
Operational Expertise:
– Hotel Operations: In-depth knowledge of hotel management, including housekeeping, f&b, front desk, and maintenance.
– Restaurant Operations: Expertise in management, including menu planning, inventory control, and customer service.
– Golf Resort Operations: Management, including maintenance, membership, and guest services.
Problem-Solving Capabilities:
– Infrastructure & Utilities: Expertise in managing power, water, gas, and services to ensure smooth operations.
– Regulatory Compliance: Knowledge of regulatory requirements and ability to navigate complex issues with authorities, including: Police enforcement, Hospitals and healthcare services, IRS and tax compliance, Local government agencies and permits; just to name a few.
What I Offer:
– Personalized Consulting: One-on-one guidance to address specific business needs and challenges.
– Industry Expertise: Deep understanding of the hospitality industry, including trends, best practices, and
innovative solutions.
– Results-Driven Approach: Focus on delivering tangible results and driving business success.
Let’s Work Together:
Whether you’re looking to improve operations, increase revenue, or navigate industry challenges, I’m here to help. With my expertise and network, you can trust that you’ll receive the guidance you need to succeed.
Director de Operaciones en Grand Matlali Suites & Luxury Villas
Julio 2023 – Julio 2025
ACTIVITIES AND RESPONSIBILITIES
— Restructuring of management personnel across all the operation departments.
— Implementation of training programs for food & beverages staff, customer and guest services, concierge service, front desk team, housekeeping staff and member services.
— Helping to develop and update existing operations manuals.
— Responsible for coordinating with the Legal Department the establishment of legal parameters, including labor issues, permits and licenses.
— Restructuring the Human Resources department, including staffing and training of
waiters, hostess, captains, and food and beverage supervisors.
— Liaison with the legal department to ensure compliance with licenses, hotel, food and beverages procedures, and any other requirements set by state, federal or county authorities. *Oversight of purchasing and warehousing controls.
— Responsible for 155 great people.
Director de Operaciones en Vallarta Gardens
Febrero 2013 – Julio 2023
ACTIVITIES AND RESPONSIBILITIES
— Ensured operational readiness to kick off hotel operations in March 2013.
— Led the start of operations in 2013 with a team of 20 employees and 10 years later developed a great team of 145.
— Supervised operations of all the hotel departments.
— Created Operations Manuals
— Developed preventive and corrective maintenance programs.
— Organized and kick-started the sales, concierge and member services departments.
— Hired Food & Beverage staff, prepared menus for breakfast, lunch, dinner and events.
— Oversaw financial planning of sales, costs and purchases.
— Prepared monthly, biannual and annual budgets for food and beverage, sales, and purchasing for several operational areas including maintenance, housekeeping, public area cleaners, restaurants, kitchen, spa, gym and security.
— Responsible for coordinating several activities, such as golf and special events (weddings), including sales and operations.
Director El Tigre Golf & Country Club
by Paradise Village Group
Marzo 2004 – Enero 2013
ACTIVITIES AND RESPONSIBILITIES
— General operation of the Country Club, Sports Club and Beach Club.
— Responsible for national and international marketing, traveling to promote the Golf Course as well as Paradise Village Resort and the Riviera Nayarit Destination.
— Organize & training of the country club memberships department (Member Services).
— Responsible for selection and purchases of merchandise to be sold at the Logo shop.
— Review, cost control and general purchases related to the maintaining of the golf course.
— Responsible for making agreements and closing deals with national and international agencies that handle golf groups, which were handled in a package that included the stay at Paradise Village Resort.
— Supervision of the food and beverage department.
— Organize & coordinate National Golf Tournaments
— El Tigre Golf & Country Club, came to be considered the best Golf Course in Mexico and one of the 100 best in the World, this being published in the ROLEX Magazine.
— 120 people in my charge, which includes the El Tigre Sports Club and the Beach Club which provides services to the owners at the Golf Course.
Gerente de Servicios Externos Paradise Village Resort
Octubre 1997 – Marzo 2004
ACTIVITIES AND RESPONSIBILITIES
— Assist in the operation of all of the restaurants (7) in Paradise Village Group as well as their Sports bar / Discotheque and restaurant in the club house at El Tigre Golf & Country Club.
— In charge of operation, promotion and sales of specialties restaurant El Pescatore with local and wholesale agencies, the restaurant is located in the exterior part of Paradise Village Resort, as well as La Jungla restaurant/sports bar/discotheque.
— Marketing and promotion of Paradise Plaza commercial center.
— XCARET Discotheque Manager, created Theme Nights and the musical concept used.
— Responsible for the design and promotion of the hotel theme nights (Mexican Fiesta, Italian, BBQ), as well as the discotheque theme nights.
— Part of the team that created the concept Pescatore Italian Restaurant.
— Created the concept of “The Jungle” restaurant/Sports bar/discotheque located in Paradise Plaza.
— Part of the founding team that created the Paradise Village Group Sales Committee, which was responsible for room sales, promotions, marketing, national and international trips to promote Paradise Village Group in general.
— Part of the team responsible for establishing the bases of operation, promotion, membership sales as well as restaurant menus for El Tigre Golf & Country Club, which opened its doors in March of 2002.
Gerente de Operaciones Steinman Interest Houston Texas
Octubre 1983 – Octubre 1994
ACTIVITIES AND RESPONSIBILITIES
— This company started with 2 discotheque and 1 restaurant/discotheque all located in Houston Texas, they later expanded until having a total of 10 properties in Houston: Fizz Discotheque, Blue Planet, San Antonio Rose (country discotheque), Bocaccio (restaurant – discotheque / disco music), The Rose on Richmond (restaurant – country music), Bait Camp (restaurant), Buccos (Mexican restaurant), The Mansion in Waugh Drive (discotheque), City Streets (restaurant and entertainment center) and 2 properties in Dallas, Blue Planet (restaurant/discotheque) and City Streets (restaurant y entertainment center).
— Responsible for creating the music concept, in charge of sound booths.
—In charge of booking and coordinating the audio, video and lighting equipment.
— Operations Manager in discotheque The Mansion in Waugh Drive, The Rose on Richmond and Buccos restaurant.
Educación
La Salle University
1978 – 1981
Business Administration
Logros y Objetivos
— Since February of 2018 until now, I am the President Of The Banderas Bay / Riviera Nayarit Hotel Association.
— Since 2007 I have been a part of the Hotel and Motel Association in Riviera Nayarit, as Vice President, being a part of the work force to position the Riviera Nayarit trademark, and traveling within Mexico and to the exterior.
— Appointed as Tourism Affairs Consultant by the City Mayor Mr. Hector Santana in December 2024
— Named honorary member of the University of Tourism of Riviera Nayarit in January 2025.
— 12 years of work experience outside of Mexico in different cities in the United States such as: New Orleans, Dallas, Houston y Chicago.
— 100% Bilingual in English and Spanish, both written and spoken.
— Contribute my knowledge and abilities to the company, learn new techniques and ways to better myself, grow with the company while having a positive attitude, responsible leadership and honest dynamic.
— Available to Travel.
Jesús Carmona Jimenez – Presidente de hoteleros en Bahía de Banderas
