Director de Operaciones altamente competente y con amplia experiencia en la gestión estratégica y operativa de empresas. Experto en optimizar la eficiencia de los procesos, mejorar la calidad de los productos y servicios, y liderar equipos multifuncionales para alcanzar los objetivos empresariales. Poseo una sólida trayectoria en la implementación de estrategias de mejora continua y en la maximización de la rentabilidad de las operaciones. Capacidad demostrada para tomar decisiones informadas y lograr resultados positivos en entornos empresariales complejos y en constante cambio.
Trayectoria y galardones
Experiencia profesional
Director de Operaciones en Vallarta Gardens
Febrero 2013 – Presente
ACTIVITIES AND RESPONSIBILITIES
— Restructuring the different operation departments to start the hotel operation on March of 2013.
— Supervision of the various departments related to the hotel operation.
— Preparation of Operation Manuals.
— Preparation of preventive and corrective maintenance programs.
— Organize and implement the bases in the sales, concierge and member services departments.
— Hire Food & Beverage staff, prepare menus for breakfast, lunch, dinner and events.
— Revision and financial planning related to sales, costs and purchases.
— Prepare monthly, biannual and annual budgets for the following departments: food and beverage, hotel sales, purchasing department that handles purchases for the various departments of the hotel operation like: maintenance, housekeeping, public area cleaners, restaurants, kitchen, spa, gym and security.
— Responsible for coordinating with the Legal Department to establish parameters on all legal issues which include labor issues, permits and licenses.
—Responsible for coordinating the different groups such as Golf and special events (weddings) from the sales side to the operation of the events.
Director El Tigre Golf & Country Club
by Paradise Village Group
Marzo 2004 – Enero 2013
ACTIVITIES AND RESPONSIBILITIES
— General operation of the Country Club, Sports Club and Beach Club.
— Responsible for national and international marketing, traveling to promote the Golf Course as well as Paradise Village Resort and the Riviera Nayarit Destination.
— Organize & training of the country club memberships department (Member Services).
— Responsible for selection and purchases of merchandise to be sold at the Logo shop.
— Review, cost control and general purchases related to the maintaining of the golf course.
— Responsible for making agreements and closing deals with national and international agencies that handle golf groups, which were handled in a package that included the stay at Paradise Village Resort.
— Supervision of the food and beverage department.
— Organize & coordinate National Golf Tournaments
— El Tigre Golf & Country Club, came to be considered the best Golf Course in Mexico and one of the 100 best in the World, this being published in the ROLEX Magazine.
— 120 people in my charge, which includes the El Tigre Sports Club and the Beach Club which provides services to the owners at the Golf Course.
Gerente de Servicios Externos Paradise Village Resort
Octubre 1997 – Marzo 2004
ACTIVITIES AND RESPONSIBILITIES
— Assist in the operation of all of the restaurants (7) in Paradise Village Group as well as their Sports bar / Discotheque and restaurant in the club house at El Tigre Golf & Country Club.
— In charge of operation, promotion and sales of specialties restaurant El Pescatore with local and wholesale agencies, the restaurant is located in the exterior part of Paradise Village Resort, as well as La Jungla restaurant/sports bar/discotheque.
— Marketing and promotion of Paradise Plaza commercial center.
— XCARET Discotheque Manager, created Theme Nights and the musical concept used.
— Responsible for the design and promotion of the hotel theme nights (Mexican Fiesta, Italian, BBQ), as well as the discotheque theme nights.
— Part of the team that created the concept Pescatore Italian Restaurant.
— Created the concept of “The Jungle” restaurant/Sports bar/discotheque located in Paradise Plaza.
— Part of the founding team that created the Paradise Village Group Sales Committee, which was responsible for room sales, promotions, marketing, national and international trips to promote Paradise Village Group in general.
— Part of the team responsible for establishing the bases of operation, promotion, membership sales as well as restaurant menus for El Tigre Golf & Country Club, which opened its doors in March of 2002.
Gerente de Operaciones Steinman Interest Houston Texas
Octubre 1983 – Octubre 1994
ACTIVITIES AND RESPONSIBILITIES
— This company started with 2 discotheque and 1 restaurant/discotheque all located in Houston Texas, they later expanded until having a total of 10 properties in Houston: Fizz Discotheque, Blue Planet, San Antonio Rose (country discotheque), Bocaccio (restaurant – discotheque / disco music), The Rose on Richmond (restaurant – country music), Bait Camp (restaurant), Buccos (Mexican restaurant), The Mansion in Waugh Drive (discotheque), City Streets (restaurant and entertainment center) and 2 properties in Dallas, Blue Planet (restaurant/discotheque) and City Streets (restaurant y entertainment center).
— Responsible for creating the music concept, in charge of sound booths.
—In charge of booking and coordinating the audio, video and lighting equipment.
— Operations Manager in discotheque The Mansion in Waugh Drive, The Rose on Richmond and Buccos restaurant.
Educación
La Salle University
1978 – 1981
Business Administration
Logros y Objetivos
— Since February of 2018 until now, I am the President Of The Banderas Bay / Riviera Nayarit Hotel Association.
— Since 2007 I have been a part of the Hotel and Motel Association in Riviera Nayarit, as Vice President, being a part of the work force to position the Riviera Nayarit trademark, and traveling within Mexico and to the exterior.
— 12 years of work experience outside of Mexico in different cities in the United States such as: New Orleans, Dallas, Houston y Chicago.
— 100% Bilingual in English and Spanish, both written and spoken.
— Contribute my knowledge and abilities to the company, learn new techniques and ways to better myself, grow with the company while having a positive attitude, responsible leadership and honest dynamic.
— Available to Travel.